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Terms and Conditions

1. Preamble

1.1 Below you will find our General Terms and Conditions (hereinafter referred to as "GTC"),
the contractual relationship between you as a visitor, user or premium user and the operator of this Internet portal

Matthias Gläßner IT-Lösungen
Ulmenstraße 4
53340 Meckenheim

(hereinafter: operator)


1.2 These terms and conditions govern the contractual relationship between the user and the portal "Browser Voice" as well as the browser extension "Browser Voice". By booking a paid service and visiting this website and using the Browser Extension Browser Voice you accept them.

1.3 The offer of the services of Browser Voice is aimed exclusively at persons of legal age.

1.4 The user can access, print, download or save these terms and conditions at any time, even after conclusion of the contract, via the link "Terms and Conditions".

1.5 A guarantee for the uninterrupted availability of the browser voice services is not assumed by the operator. In particular, required maintenance work can lead to interruptions. For the duration of this interruption period and an appropriate lead time and follow-up time, the operator is exempted from the obligation to provide paid services.

1.6 In the event of force majeure and unforeseen events such as fire, strike, lockouts and other circumstances for which the operator is not responsible and which make it necessary to restrict or discontinue the services of Browser Voice, the operator is for the duration of the restriction or suspension of the Duty to pay service exempt. Force majeure is also given, if the operator has to restrict his services in the system as a consequence of a computer virus or if he has to cease completely and the operator could not protect himself on reasonable conditions against the penetration of the computer virus.

1.7 All services offered free of charge are voluntary and can be discontinued without stating reasons.

2. Content of the online offer and the browser extension

The operator of this website assumes no responsibility for the topicality, correctness, completeness and expansion of this website. All services provided free of charge are voluntary and can be discontinued at any time without giving reasons. This also applies to the provision of the browser extension.

3. Premium Membership

3.1 General
To extend the range of functions, the user can book a paid premium membership.

3.2 of age
The user assures that he is of age at the time of the premium booking.

3.3 Obligations of the user
The user undertakes to use the provided services properly. He is particularly obliged

  • a. to ensure that the network infrastructure or parts thereof are not overloaded by excessive use;
  • b. not to abuse the access to the services and to refrain from unlawful acts;
  • c. to take into account the accepted principles of data security, in particular to keep passwords secret or to change them without delay or to initiate changes if there is a presumption that unauthorized third parties have become aware of this;
  • d. to notify the operator immediately of any defects or damage (fault report);

3.4 bills
The user agrees to receive invoices electronically (by e-mail).

4. Right of withdrawal for consumers

(1) When concluding a distance selling transaction, consumers generally have a statutory right of revocation, which the provider subsequently informs in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). Paragraph (3) contains a sample withdrawal form.



You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract.To exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax, telephone call or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

(2) The right of withdrawal expires in the case of a contract for the provision of services, even if the entrepreneur has provided the service completely and has only begun to perform the service after the consumer has expressly given his consent and at the same time confirmed his knowledge thereof in that he loses his right of withdrawal upon complete fulfillment of the contract by the entrepreneur. In the case of an off-premises contract, the consent of the consumer must be transmitted on a durable medium. The right of withdrawal expires in the case of a contract for the supply of non-physical digital content, even if the contractor has started to execute the contract after the consumer has expressly consented to the entrepreneur commence execution of the contract prior to the expiry of the period of withdrawal, and has acknowledged his knowledge that he loses his right of withdrawal by consent at the inception of the contract.

(3) About the model revocation form the offerer informs after the legal regulation as follows:

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

— at:
Matthias Gläßner IT-Lösungen
Ulmenstraße 4
53340 Meckenheim

Fax: +49 (0) 211 / 58 00 28 359

- I / we (*) hereby revoke the contract concluded by me / us (*)
on the purchase of the following services (*) /
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
(*) Please delete as appropriate

5. Change of services

The operator reserves the right to change the services offered on the website or offer different services, as well as to adapt the browser extension at any time, unless this is unreasonable for the user.

6. Term and Termination

6.1 The premium membership will run for a period of 12 months and will automatically be extended for another 12 months, unless terminated within a period of 4 weeks to the expiration of the contract.

6.2 Amounts paid will not be refunded.

6.3 The right of termination for good cause remains unaffected.

7. Liability

7.1 Claims of the user for damages are excluded. This does not apply to claims for damages by the user resulting from injury to life, limb or health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages that are based on an intentional or grossly negligent breach of duty by the operator, his legal representatives or vicarious agents , Significant contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

7.2 In the event of a breach of essential contractual obligations, the operator is only liable for the contractually typical, foreseeable damage if this was simply caused by negligence, unless it concerns claims for damages of the user resulting from injury to life, body or health.

7.3 The limitations of liability also apply to the benefit of the legal representatives and vicarious agents of the operator, if claims are asserted directly against them.

8. Exemption

8.1 The user indemnifies the operator against all claims, including claims for damages, asserted by other users or other third parties against the operator for infringement of their rights by the content posted by the user on the website or in the browser extension. The user further indemnifies the operator against all claims, including claims for damages, asserted by other users or other third parties against the operator of the infringement of their rights by the use of the services of the website or the browser extension by the user. The User assumes all reasonable costs incurred by the Operator as a result of a violation of third-party rights, including the reasonable costs incurred for the defense of the law. All further rights and claims for damages of the operator remain unaffected. The user has the right to prove that the operator actually incurred lower costs. The above obligations of the user do not apply, as far as the user is not responsible for the respective infringement.

8.2 If the rights of third parties are infringed by the contents of the user, the user will, at the discretion of the operator, grant the operator the right to use the contents or make the contents free of proprietary rights at the user's own expense. If the rights of third parties are violated by the use of the services of the websites or the associated browser extension by the user, the user will cease the use contrary to contract and / or illegal use immediately upon request by the operator.

9. Privacy

9.1 The user agrees to the storage of personal data in the context of the business relationship with the operator, in compliance with the data protection laws, in particular the BDSG and the DSGVO. A transfer of data to third parties does not take place, as far as this is not necessary for the execution of the contract.

9.2 When submitting personal data from third parties, the user assures that he has also obtained the consent of the other persons. He releases the operator from any claims for damages by third parties and from fines from state institutions in this respect.

9.3 The rights of the user or of the persons concerned arise in particular from the following standards of the DSGVO:

• Article 7 (3) - Right to revoke a data protection consent
• Article 15 - Right to information of the data subject, right to confirm and provide a copy of the personal data
• Article 16 - right to rectification
• Article 17 - Right to be erased ('Right to be forgotten')
• Article 18 - right to restriction of processing
• Article 20 - Right to data portability
• Article 21 - Right of opposition
• Article 22 - Law, not a decision based solely on automated processing including profiling
• Article 77 - Right to complain to a supervisory authority

9.4 In order to exercise the rights, the user or the person concerned is requested to contact the provider by e-mail or, in the event of a complaint, to the responsible supervisory authority.

10. Dispute resolution

10.1 The EU platform for out-of-court online dispute resolution can be reached at the following Internet address:

10.2 The operator is neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

11. Jurisdiction

11.1 Jurisdiction is 53340 Meckenheim, Germany, as far as the user is a merchant within the meaning of the HGB or a legal entity under public law or special fund under public law. The same applies if the user does not have a general place of jurisdiction in Germany or if his domicile or habitual residence is unknown at the time the complaint is filed.

11.2 Applicable law is the law of the Federal Republic of Germany.

12. Final provisions

12.1 Different terms and conditions of the user do not apply. A different agreement must be made in writing. Additional agreements do not exist.

12.2 The operator reserves the right to change these terms and conditions at any time without giving reasons, unless this is not reasonable for the user. The operator will inform the user about changes to the terms and conditions in good time. If the user does not object to the validity of the new terms and conditions within 6 weeks of notification, the changed terms and conditions shall be deemed accepted by the user. The operator will inform the user in the notification of his right of objection and the meaning of the opposition period.

12.3 Should any provision of these General Terms and Conditions be or become ineffective, the validity of the General Terms and Conditions shall not be affected. In place of the ineffective provision, a provision shall come into force that comes as close as possible to the will of the parties in the context of what is legally possible. The same applies in the case of a regulatory gap.

As of: 05.06.2018